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Call Centre Agent

FNB

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Call Centre Agent Zambia FNB Jobs in Lusaka Zambia? View and Apply Call Centre Agent Jobs in Lusaka at FNB

FNB

Call Centre Agent E – IRC201662

at Zambia Retail Banking, Lusaka, Zambia in FNB Zambia Call Centre
Ends 11 Jul 2021

purpose

Telephonic communication with client base to provides accurate product
information in line with standards protocols

experience and qualifications

Degree or Diploma
1 year related experience

responsibilities

Drive significant growth and profitability in the context of cost .
Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through
proactive, innovative and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application
procedure, processing and timelines in order to drive and achieve relevant
product and service targets.
Ensure all communications with clients are professional, resulting in
compliments. Ensure client investigation deadlines are met and consultant
keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous
planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Ensure efficiency of service productivity and performance in Call Centre.
Ensure that all issues or feedback arising out of client contact be accurately
recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business
results.
Manage own development to increase competencies.

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Call Centre Agent Jobs in Lusaka Zambia FNB Jobs in Lusaka Zambia? View and Apply Call Centre Agent Jobs in Lusaka at FNB

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