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Customer Service

Manica Zambia Limited

This is a Full-time position in Zambia posted 08/10/2020.

Manica Zambia Limited Jobs in Zambia Customer Service Carreer opportunities in Zambia vacancies in Manica Zambia Limited at Zambia

Position Title: Customer Service
Position Type: Permanent Contract
Location: Kenneth Kaunda International Airport
Reports to: Branch Manager

Job Purpose:

The Customer Service attracts potential customers by answering service
questions; suggesting information about other services. Process orders prepare
correspondences and fulfill customer needs to ensure customer satisfaction.
The target is to ensure excellent service standards and maintain high customer

Responsibilities and Duties:

–>Open and maintain customer accounts by recording account information
–>Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential services to management by collecting customer information and analysing customer needs
–>Prepare service reports by collecting and analysing customer information
–>Contribute to team effort by accomplishing related results as needed
–>Identify and assess customers’ needs to achieve satisfaction
–>Build sustainable relationships of trust through open and interactive communication
–>Provide accurate, valid and complete information by using the right methods/tool Keep records of customer interactions, process customer accounts and file documents
–>Follow communication procedures, guidelines and policies
–>Go the extra mile to engage customers
–>Resolve customer complaints via phone, email, mail or social media
–>Any other duties as assigned.

Minimum Qualifications:

–>Grade 12;
–>Diploma/ Advanced Diploma in any business-related courses
–>Minimum three 3 years of experience in Clearing and forwarding.
–>Track record of over-achieving quota
–>Strong phone contact handling skills and active listening
–>Customer orientation and ability to adapt/respond to different types of characters
–>Excellent communication and presentation skills
–>Ability to multi-task, prioritize and manage time effectively

Apply Online Now


Qualified persons should apply by sending their application letter, school
certificates and curriculum vitae with contact numbers. Ensure that all
contents are sent in a single document before 20th October 2020 Please send
email applications, stating a position as a Customer service you are applying
for in the subject line, to: Only shortlisted
candidates will be contacted

Manica Zambia Limited Jobs in Zambia Customer Service Carreer opportunities in Zambia vacancies in Manica Zambia Limited at Zambia

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