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Operations Officer – WASH

SNV

This is a Full-time position in Lusaka, Zambia posted 14/07/2021.

Operations Officer – WASH Zambia SNV Jobs in Lusaka Zambia? View and Apply Operations Officer – WASH Jobs in Lusaka at SNV

SNV

SNV is a not-for-profit international development organization, working in
Energy, Agriculture and Water, Sanitation & Hygiene. Founded in the
Netherlands in 1965, we have built a long-term local presence in more than 27
countries in Asia, Africa and Latin America. Our global team of local and
international advisors works with local partners to equip communities,
businesses and organizations with the tools, knowledge and connections they
need to increase their incomes and gain access to basic services. We support
people to access and develop the capabilities, services and opportunities
needed to live a healthy, productive and fulfilling life, while sustainably
using the natural resources they depend on. More specifically, our work
includes advisory services, evidence-based advocacy and implementation at
scale.

The Chambeshi Lukanga Sanitation & Hygiene Project

SNV Zambia is implementing the multi-country, Dutch funded Chambeshi-Lukanga
Sanitation & Hygiene project in partnership with Chambeshi and Lukanga Water
and Sanitation Companies as well as the respective Local Authorities of Kabwe,
Kasama, Mbala, Nakonde and Mpulungu. The 5 years project (2017-2022) aims to
sustainably improve access to and use of sanitation services and improve
hygiene behaviours for 200,000 and 260,000 people respectively in peri-
urban/urban areas. It is built on three core strategic objectives, namely (1)
increasing demand for improved WASH facilities and practices, (2) improving
the quality of service provision and by (3) improving governance of the
sector.

Main purpose of the job

The Operations Officer is part of Operations within a country, which focuses
on providing operation support services in the countries, to ensure the
availability and quality of procurement, administration, logistics, IT, legal
and/ or HR to fully support SNV operations.

The Operations Officer supports, guides and directs all projects in operation
support functions, ensuring a timely response to the projects and the client
community. The Operations Officer is often specialised in one (or multiple)
operation support specialism.

Job Description

1\. Operation delivery

(Manages and) organises integrated process delivery, optimising the use of
guidelines and procedures within projects and/or a field office. This related
to one or more of the operation support services: procurement, administration,
logistics, inventory , ICT, legal and/ or HR. Anticipates on
delivery challenges to ensure service continuity.

2\. Analysis and reporting

Maintains a management information system to monitor and analyse data on
operation support services performance and resources. Gives input on
performance of a particular operation support services to Operations Manager.

3\. Business Development

Assesses support requirements against project objectives and operating
environment. Informs on support activities during future project
implementation.

4\. Advisory services

Assesses, and advises on the quality of support delivery, against the project
needs. Advises projects on adopting efficient operation services according to
guidelines and standard procedures.

5\. Process development

Identifies, proposes and implements organisation and process improvements, in
line with the organisation’s needs and requirements and external developments.

## Qualifications

> Bachelor’s degree in relevant discipline _or_ higher vocational working & thinking level with relevant experience (5 to 7 years) in operations , preferably in an International NGO
> Knowledgeable of WASH issues is desirable
> Knowledge in finance and administration procedures
> Experience in organizing events/activities/trainings, including logistics and procurements
> Very organized, results driven, structured work style skills
> Ability to communicate with a different range of stakeholders and partners, including government counterparts and international partners and donors
> Ability to document activities (both in writing and visually) in an organized, straightforward way
> Knowledge in Sanitation issues is a plus
> Good computer skills (Ms. Word, Ms. Excel, Ms. Power Point, Internet and Outlook

## Additional Information

Competencies

> Problem analysis
> Result orientation
> Initiative
> Communication
> Perseverance

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