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Analyst Customer Value Management

MTN Zambia

This is a Full-time position in Lusaka posted 19/12/2021.

MTN Zambia Jobs in Lusaka Analyst Customer Value Carreer opportunities in Lusaka vacancies in MTN Zambia at Lusaka

# Job Description

The key responsibilities for this role include but not limited to the

–>Implements customer base segmentation, analysis, and tracing;
–>Performs Data preparation from various sources to feed into the CVM campaign platform as part of the regular CVM campaigns;
–>Performs Campaign Performance Reporting and Rationalization;
–>Generates customer insights based on data analysis and identifying new revenue opportunities;
–>Performs products/portfolio analysis and recommends appropriate actions;
–>Provides insights on competitive landscape and market dynamics;
–>Develops various Dashboards/Reports: Daily, Weekly, Monthly;
–>Builds Predictive & Propensity models pertaining to key CVM aspects such as Churn management and ARPU, and RGS enhancement;
–>Works with the BI Team to analyse and profile customers and extract insights critical to drive Customer Lifecycle Management;
–>Works with internal business stakeholders and other cross functional teams to support CVM Unit.

Candidate Requirements

–>Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
–>Economics, Statistics, Applied Mathematics, or IT/ Engineering Degree;
–>At least 3 years’ experience of working in the telecommunications sector or fast-moving industry in areas of data/analytics, customer value management or pricing;
–>Proficient in BI tool including but not limited to Excel, Power BI, SQL, Python;
–>Data Analytics/SQL Certification is an added advantage;
–>Proficiency in writing and optimising SQL queries a Must. Women are strongly encouraged to apply

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

Apply Online Now

URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**

Closing Date : 24th December , 2021.

MTN Zambia Jobs in Lusaka Analyst Customer Value Management Carreer opportunities in Lusaka vacancies in MTN Zambia at Lusaka

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