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Asssitant Manager – IT Applications & Service Management

Bayport Financial Services (Z) Limited

This is a Full-time position in Lusaka posted 06/01/2022.

Asssitant Manager – IT Applications & Service Jobs in Bayport Financial Services (Z) Limited Lusaka vacancies in Lusaka at Bayport Financial Serv

# Job Description


Reporting to the Head – Information Technology IT, the Assistant Manager –
IT Applications & Service Management will be responsible for ensuring that IT
services are available through proactive management of IT applicants and
quality user support.


–>Provide support, administration, health and security monitoring to Exchange Mail Server
Creates and maintains user accounts, security, permissions, and Fileshare
system in accordance with standards and operational requirements.

–>Ensure appropriate permissions is allocated to user accounts to access the Fileshare as per service request.
–>Monitors and tunes the Fileshare system to achieve optimum performance levels.
–>Implementation of AD/DC policies and ensuring all workstations are on the domain for total compliance.
–>Configuring Group Policy Objects to create a secure Windows Infrastructure as per Policies.
–>Install, configure, and troubleshoot group policy and administrative template.
–>Provide first line support to the Business of the Loan Management System.
–>Overseeing the synchronization of all Mobile Servers in various branches and other troubleshooting tasks.
–>Ensure SMS service requires from the Business are actioned within SLA.
–>Manage SMS credit and expenditure Submit a reconciliation of usage monthly.
–>Analyse SMS conversion rates on a weekly basis using delivery and performance reports from the SMS platform/portal.
–>Assigning tasks incidents, service requests or problems to IT staff and conduct regular follow ups with IT staff to ensure incidents and problems are closed within SLA.
–>Work cooperatively with the local and Group IT Security teams to implement and maintain proper security protocols and services.
–>Work closely with our technology vendor-partners that supply our technology and/or provide additional support, in the resolution of break/fix issues, installation of new and upgraded products, and designing network infrastructure to ensure its compatibility and supportability.
–>Produce summary management reports for IT applications and service management on a weekly and monthly basis.
–>Review and address any issues that arise during internal and external audits.
–>Participation in the development of the IT budget and its recommendation to Senior Management.
–>Manage the team under his/her supervision.


–>Full Grade 12 certificate
–>Bachelor’s Degree in Information Technology, Computer Science or a related Technical field
–>At least three 3 years’ work experience in in IT Windows Environment Support and experience in managing ITIL/ISTM processes for organisation with progressive experience in building processes and continuous improvement.
–>Supervisory experience will be an added advantage
–>Microsoft Certified Solutions Administrator MSCA or Microsoft Certified Solutions Engineer MSCE will be an added advantage


–>High level of integrity and confidentiality
–>Proactive and self-motivated
–>Good leadership and management skills
–>Excellent customer service skills

Apply Online Now


Suitable candidates must send their applications, attaching their current CVs
and professional/academic certificates, to ****

The closing date for receiving applications is Wednesday 12 January 2022. Only
shortlisted candidates will be contacted.

Asssitant Manager – IT Applications & Service Management Jobs in Bayport Financial Services (Z) Limited Lusaka vacancies in Lusaka at Bayport Financial Serv

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