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Call Center Agent

Fidelity Labour Consultants Ltd

This is a Full-time position in Lusaka posted 01/01/2022.

Fidelity Labour Consultants Ltd Jobs in Lusaka Call Center Agent Carreer opportunities in Lusaka vacancies in Fidelity Labour Consultants Ltd at Lusaka

# Job Description

Fidelity Labour Consultants Limited is urgently seeking to employ call center
agents 12 on behalf of its client in the communication industry.

Job Responsibilities:

–>Calling dormant customers to pay for their subscription
–>Provide information to clients on products and services offered.
–>Manage and resolve customer complaints.
–>Follow up customer calls where necessary.
–>Inform clients by explaining procedures, answering questions and providing information.
–>Maintain communication equipment by reporting concerns and issues raised by customers.
–>Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
–>Update job knowledge by studying new product descriptions and participating in educational opportunities.
–>Accomplish sales and organization mission by completing related results as needed.
–>Other duties as assigned by supervisor.

Qualifications / Skills:

–>Excellent verbal communication
–>Fast learner
–>Computer literate
–>Excellent listening skills
–>Self-starter
–>Data entry skills
–>Interpersonal skills
–>Customer focus
–>Excellent customer service
–>Attention to detail
–>Professionalism
–>Multi-tasking
–>Good time keeping

and Experience Requirements:

–>Full Grade twelve 12 certificate.
–>College certificate in Public Administration, Marketing, Public Relations or any related field.
–>Previous customer service experience, especially in a similar industry is an added advantage.

Apply Online Now




Email:: zulukupela4@gmail.com

Candidates who meet the requirements should submit electronic copies of their
application, CV and qualifications not later than 7th January 2022 to
**zulukupela4@gmail.com.**

NB: Due to Covid restrictions, only electronic copies should be submitted.

Fidelity Labour Consultants Ltd Jobs in Lusaka Call Center Agent Carreer opportunities in Lusaka vacancies in Fidelity Labour Consultants Ltd at Lusaka

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