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Call Center Outbound

SupaMoto

This is a Full-time position in Lusaka posted 07/01/2022.

SupaMoto Jobs in Lusaka Call Center Outbound Carreer opportunities in Lusaka vacancies in SupaMoto at Lusaka All Jobs in Lusaka January 2022

# Job Description

Emerging Cooking Solutions Zambia Limited, trading as “SupaMoto”, is a
Zambian/Swedish joint venture, introducing clean burning modern cook-stoves,
renewable cooking fuel pellets made from waste biomass and solar home systems.
Our locally produced pellets are cheaper than charcoal and the cooking
solution performs like a gas stove. Our solar home systems have a built in Pay
as You Go PAYGO-mechanism and all payments for our products are made through
Mobile Money. The positive environmental, socio-economic, and macro-level
impact of our solutions is immense. We truly have a solution for the dilemma
of rapid deforestation and disproportionately high cooking fuel costs for low-
income people.

Job Title: Call Center Outbound

Type: Contract

Location: Kalundu, Lusaka

Key responsibilities will include the following:

–>Making outgoing calls to clients Courtesy, pre-disabled, and Disabled Calls
–>Sit in for the inbound team during breaks
–>Make Repossession Calls
–>Identify and escalate issues to supervisors
–>Provide product and service information to customers
–>Identify and resolve customer complaints using the applicable software
–>Follow up Customer queries until resolved
–>Any other tasks assigned

Qualifications and Skills

–>Certificate or Diploma in Customer Care or any related field.
–>Fluent in Lozi and Tonga A must plus other local languages.
–>A commitment to excellent customer service.
–>Superior listening, verbal, and written skills
–>Superb interpersonal skills, including the ability to multitask
–>Proficient in relevant Computer applications Word and excel
–>Ability to handle stressful situations appropriately
–>Excellent data entry and typing skills
–>Ability to learn fast and adapt
–>Call Center experience is an added advantage

Apply Online Now




Email:: recruit.sales@supamoto.co.zm

SupaMoto Emerging Cooking Solutions never asks candidates to pay any money
or pay for tests at any stage of the interview process. We are committed to
equal employment opportunity regardless of race, ancestry, religion, sex,
national origin, sexual orientation, age, marital status, gender, or
expression. We are proud to be an equal opportunity workplace.

Send your CVs online to **recruit.sales@supamoto.co.zm** , not later than 1
**4th January 2022** and attach all academic and professional certificates.

**ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.**

SupaMoto Jobs in Lusaka Call Center Outbound Carreer opportunities in Lusaka vacancies in SupaMoto at Lusaka All Jobs in Lusaka January 2022

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