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Customer Care Executive

Ison Xperiences

This is a Full-time position in Lusaka posted 12/01/2022.

Ison Xperiences Jobs in Lusaka Customer Care Executive Carreer opportunities in Lusaka vacancies in Ison Xperiences at Lusaka

# Job Description

iSON Xperiences is the largest 3rd Party BPO service provider in Africa with a
presence in 14 countries in Africa with client base across various verticals
which include telecommunication; internet and television sectors.

iSON BPO commenced operations in Zambia in 2015 and now seeks to recruit a
suitable and qualified candidate for the position of Customer Care Executive.

REPORTS TO: Team Leader

Position Summary: The Customer Care Executive is primarily responsible for
ensuring delivery of exceptional customer service to customers as per the
respective client’s SLA.

The primary focus of a Customer Care Executive is to assist; retain; acquire
and/or recover customers.

Duties & Responsibility

1\. Build rapport with customers by handling each and every customer call in a
courteous; and professional manner,

2\. Ensures consistently imparting the correct product and services
information during each call.

3\. Obtains; imparts; clarifies and verifies information to and/ or from
customers to ensure delivery of exceptional customer service

4\. Demonstrate appropriate levels of empathy in situations that require these
skills; and provides customers with caring individualized attention.

5\. Ensure that the quality of each call is in compliance with predefined
quality parameters.

6\. Consistently contributes towards improving customer experience by identify
potential areas for process/productivity improvements and highlights the same
to the Team Leader.

7\. Ensure strict adherence to established attendance schedules.

8\. Ensures daily performance targets are met.


i. Must have completed 12 years of schooling.

ii. Diploma or Certificate in insurance with an added advantage in Sales and

iii. Excellent listening skills; uses appropriate probing techniques to
facilitate clear understanding of queries and thus provide appropriate and
accurate solutions to customer queries.

iv. Good typing speed and computer skills, particularly with regard to
Microsoft office applications

v. Good communication skills including a clear voice; and fluency in English
and local languages pertaining to the respective location.

Note: Only those who meet the requirements will be contacted for interviews.

Apply Online Now


Please send an updated CV to **** and specify
your location on your mail board.

Closing Date : 21st January , 2022.

Ison Xperiences Jobs in Lusaka Customer Care Executive Carreer opportunities in Lusaka vacancies in Ison Xperiences at Lusaka

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