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Customer Retention Analyst – Airtel Money


This is a Full-time position in Lusaka posted 16/03/2022.

Airtel Jobs in Lusaka Customer Retention Analyst – Airtel Money Carreer opportunities in Lusaka vacancies in Airtel at Lusaka

# Job Description

DEPARTMENT : Marketing

VACANCY : Customer Retention Analyst – Airtel Money

LEVEL : Senior Officer



The Customer Retention Analyst – Airtel Money will be responsible for
developing, implementing and optimizing the reporting framework that will
drive the insights needed to improve campaign performance. In addition, the
role holder will own analysis of bucket trends for Airtel Money Key
Performance Indicators, support the marketing function in all pricing,
planning and coordination to get to market all product plans and drive Airtel
money to GSM penetration. He/She will also support the marketing team in
optimizing marketing communications programme through the provision of
programming and analytical support.


1\. Campaign Programming and Creation.

2\. Campaign Quality Assurance and Integrity checks.

3\. Campaign Performance Optimization, Tracking and Reporting.

4\. Survey Data Collection, Validation and Opportunity analysis.

5\. Marketing Communication.


Educational Qualifications & Functional / Technical Skills · A
recognized university degree in Marketing, Engineering, Actuarial or
equivalent.· Strong SQL and data mining knowledge.

· Experience in a telecommunication environment will be an added advantage.

· Analytical skills and capabilities.

· Must be a mem

Relevant Experience · Minimum of 3 years working experience in Customer
Value campaign management and programming.· Extensive campaign
analysis and reporting experience in a complex environment.

· Strong commercial acumen and customer focus.

· Excellent communication skills and stakeholder management.

Other requirements Behavioral etc. · Result orientation.· Achieving
Business Success and relationship management.

· Proactive and displaying Entrepreneurial Spirit.

· Ability to work under pressure.

· Member of the Zambia Institute of Marketing.

Apply Online Now


Suitable candidates requested to apply by sending through their CV’s to

The closing date for receiving applications is **Friday, 25 th March 2022. **

**Airtel is an Equal Opportunity Employer and is non-discriminatory on the
basis of race, gender, sexual orientation, disability, ethnic grouping.**

**Please note that due to the high volume of applications received, only
shortlisted candidates will be contacted.**

Airtel Jobs in Lusaka Customer Retention Analyst – Airtel Money Carreer opportunities in Lusaka vacancies in Airtel at Lusaka

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