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Customer Support Engineer

Africorp Healthcare Systems Ltd

This is a Full-time position in Lusaka posted 20/03/2022.

Africorp Systems Ltd Carreer opportunities in Lusaka Customer Support Engineer Jobs opportunities in Lusaka at Africorp Healthcare Systems Ltd

# Job Description

Job Title: CUSTOMER SUPPORT ENGINEER – HEALTHCARE

TWO- WHEELER BIKE driving with valid RTSA license is must.

This position will be responsible to technically sound , repair & service
assigned for Medical Equipment specialties like Radiology Products X-Ray,
Ultrasound, Color Doppler, CT scan & MRI machines, Critical Care Products
Patient Monitors, Ventilators, Anesthesia & Operation Theatre & Other
Hospital equipment.

Desired Qualification & Experience:

–>Diploma / Bachelors / Masters – Medical Electronics / Biomedical Engineering / Instrumentation / Electronics / Nursing / Radiographer
–>Minimum of 1 – 3 years of relevant / other sales experience.
–>At least three years’ experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry with Manufacturers Certified Training
–>Willingness to travel up to 50% local or international within your specified geographic region. Must have a valid driver’s license in regions where required to drive on company business

Job Responsibilities:

–>Attend product training courses locally or abroad and work towards completion of required professional certificates in order to build competence in providing technical assistance and support to defined customers.
–>Provide onsite service locally or abroad to deliver both timely and effective installation, maintenance, equipment repairs and equipment upgrades or modifications not withstanding all safety instructions.
–>Timely completion of service reports and good liaison with the company Customer Service Centre.
–>Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.
–>Maintain good communications and team working with all stakeholders.
–>Understand and comply with organizational instructions, quality policy, codes of conduct policies health and safety policies and regulatory requirements at all times.
–>Ensure material spare parts are processed in accordance with company policy.
Complete personal administration in a timely and accurate manner.

–>Maintain all test equipment, tools and company property in good and working order at all times.
–>Identify any opportunities to improve efficiency and effectiveness of company processes.

Commercial Service Goals:

Is responsible for the Installed base of equipment to ensure that these
systems are covered by long term Service Contracts.

Is responsible for meeting service revenue & profitability targets. Is
responsible to analyze the Installed base and identify potential
replacement/upgrade targets.

Commercial Sales Goals:

Is responsible for supporting the commercial sales team with technical product
expertise and assists in the setting up of Service strategies in conjunction
with Sales projects.

Key Skills

–>This is a field-based role offering considerable independence and requiring strong self-discipline.
–>Proficient in the use of tools, service test equipment or any other company resources.
–>Ability to write clear and concise action plan & service reports.
–>Ability to competently prioritize, organize and plan workload
–>Ability to take ownership of issues and use initiative to resolve issues
–>Ability to work individually under minimum or no supervision and successfully as part of a team.
–>Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer- based tools for reports, email and for general communication

Apply Online Now



Suitable interested candidates please send your updated CV to **info@africorp-
healthcare.com** immediately for further discussions.

Closing Date : 15th April, 2022.

Africorp Healthcare Systems Ltd Carreer opportunities in Lusaka Customer Support Engineer Jobs opportunities in Lusaka at Africorp Healthcare Systems Ltd

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