All Jobs in Zambia 2021

To post a job, login or create an account |  Post a Job

Head: FinTech Service Delivery

MTN Zambia

This is a Full-time position in Lusaka posted 06/01/2022.

MTN Zambia Jobs in Lusaka Head: FinTech Service Delivery Carreer opportunities in Lusaka vacancies in MTN Zambia at Lusaka

# Job Description



Work Experience

5+ years







Zip/Postal Code


Job Description

The Head Service Delivery manages service delivery across all Fintech touch
points and with all third-party partners and solution providers towards
ensuring that service levels delivered to customers meet framework and
standards defined by the business. The function also oversees the
of system / platform activities, product development as required, projects,
Reporting advisory, as well as other business support activities to ensure
sustainable growth for the Fintech business.

The key responsibilities for this role include but not limited to the

–>Abides by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy;
–>Sources, inducts and manages talent in accordance with legislative guidelines and directives from the Managing Director;
–>Ensures open communication channels with staff and implements change management interventions when required, and under supervision from the SM Fintech Commercial;

· Assists in the development and implementation of a training plan in order to
build and develop skills within the team;

· Promotes a ‘Fintech centric’ and ‘partnership approach’ to develop strong
relationships with other working groups and ensure adherence to Group

–>Implements adequate risk mitigation and controls, with directions from the Managing Director. Mandated to roll out Primary Function Controls under the Combined Assurance Model and enforce implementation & accountability across all operational functions in Mobile Money.

· Ensures that the Merchant community understand the Do’s and Don’t’s of MFS
with appropriate training, consequence management and near real time and
automated monitoring of performance;

· Supports Product & Services development and implementation in line with Go-
to-market strategy in collaboration with other teams;

· Designs appropriate measures and strategies to align internal processes with
service delivery to the customers;

· Create a structure for adequacy of document management and information
control within the MFS environment;

–>Ensures effective management of diversity among personnel in the function.


· Grade 12 certificate with 5 credits or better of which English and
Mathematics are a must;

· Degree in any related discipline or its equivalent in area of

· Relevant post graduate qualification is an advantage;

· A minimum of 4 to 6 years’ total experience in a similar position with at
least 2 years in a managerial role;

· Experience in Fintech, banking or Mobile Money is preferred;

· Experience in leading & managing Fintech operations & service delivery;

· Experience in driving Processes and Controls, work flows and Program/project

· Experience working in a global/multinational enterprise with a good
understanding of emerging markets is preferred.

Apply Online Now

URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**

Closing Date : 30th January , 2022.

MTN Zambia Jobs in Lusaka Head: FinTech Service Delivery Carreer opportunities in Lusaka vacancies in MTN Zambia at Lusaka

Thanks for visiting ZambiaJobs.Work

Related posts

How to Apply