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IT Network & Infrastructure Officer

United Bank for Africa (Z) Ltd

This is a Full-time position in Lusaka posted 25/04/2022.

IT Network & Infrastructure Officer Jobs in United Bank for Africa (Z) Ltd Lusaka vacancies in Lusaka at United Bank for Africa (Z) Ltd

# Job Description

Job objectives

Implement and deploy and optimize network infrastructure via internal
abilities and capacity as well as 3rd party suppliers.

Duties & Responsibilities

–>Assist in the day-to-day activities and operations of the Enterprise Network Group to ensure full coverage network monitoring and proactive fault resolution
–> of the Enterprise Voice Network via the supply engagement and coordination a seamless, reliable and cost effective voice communications for the entire enterprise.
–>Setting up of Virtual Private Networks VPNs to third parties.
–>Provide field service and fast response callout ability, either using internal resource or via 3rd Party Network Providers / Operators to achieve defined and agreed Mean Time to Repair MTTR and TATS targets.
–>Plans, implements, and supports the network and computing infrastructure plan.
–>Ensure standards, controls and regulation are strictly complied and adhered in all operational and service delivery activities.
–>Manages, supports and ensures availability of LAN Local Network and WAN Wide Area Network both wired and wireless for all hours of Operation.
–>Create and maintain schematics, architectural and topological diagrams of the entire network WAN & LAN and ensure a Change Management procedure is adhered in case of design changes.
–>Develop and administer capacity-planning and tracking capabilities to ensure responsiveness to increases or imbalances in workload or re-distribution of configurations necessary to optimize network performance.
–>Deal with requests, enquiries and complaints in a timely and courteous manner and provide regular updates on the progress of any issue or fault right through to resolution.
–>Periodically test the chosen Disaster Recovery plan to ensure effectiveness.
–>Perform additional duties and responsibilities as requested by the Country Head IT

KEY PERFORMANCE INDICATORS

–>Timeliness in attending to all network /application issue
–>Customer satisfaction index
–>Quality of work output

JOB REQUIREMENTS

–>Bsc Computer Engineering, Computer Science, Electrical-Electronics Engineering
–>CCNA
–>CCSP/CCNP
–>Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

Experience
Above 4 years’ relevant experience

KEY COMPETENCY REQUIREMENTS

Knowledge

–>VPN, MPLS, E1 & Broadband Radio Technologies
–>Router & Network Switch – Configuration and Trouble Shooting
–>Backup power including UPS and Inverters
–>MS Office Suite including MS Project & Visio
–>Digital Subscriber Line, ISDN, Basic Rate Interface.
–>Transmission and Routing Protocols
–>Voice Switching, Voice over IP and GSM/GPRS Technologies.
–>OSI Stack Level 1,2,3, 4 & 5 Knowledge

Skill/Competencies

–>Network Design and Optimization Skills
–>Analytical Skills
–>Good Customer Relations Skills
–>Leadership Skills
–>Close Attention to Detail.
–>Communication Skills
–>Interpersonal Skills

Reporting Relationships

Administrative and Functionally reports to: Country Head IT Support

Apply Online Now




Email:: careers.zambia@ubagroup.com

Qualified candidates meeting the above requirements must send a copy of their
CV, a cover letter, and academic qualifications in a single document to
**careers.zambia@ubagroup.com** before 3rd May 2022.

IT Network & Infrastructure Officer Jobs in United Bank for Africa (Z) Ltd Lusaka vacancies in Lusaka at United Bank for Africa (Z) Ltd

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