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IT Solutions Associate SC6

United Nations World Food Programme

This is a Full-time position in Lusaka posted 21/09/2021.

IT Solutions Associate SC6 Jobs in United Nations World Food Programme Lusaka vacancies in Lusaka at United Nations World Food Programme

# Job Description


The United Nations World Food Programme is the world’s largest humanitarian
agency fighting hunger worldwide. The mission of WFP is to help the world
achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure
that no child goes to bed hungry and that the poorest and most vulnerable,
particularly women and children, can access the nutritious food they need.

: University Degree in one or more of the following disciplines:
Computer or Data Science, Information , electronic or
telecommunications or other related disciplines, and equivalent qualification
from a recognized institution

Experience : Have a minimum of 5 years working experience with at least 3
years working in comparable and/or relevant position in the public service or
private sector or an International Organization

Language : Fluency in both oral and written communication in English

Based in Lusaka, the Job holder will report to the Business Transformation
Officer. At this level, job holders are expected to demonstrate responsibility
and initiative to respond independently to various queries with only general
guidance. There is a requirement to use judgment in dealing with unforeseen
operational problems on a daily basis.

To provide technical support on the development, maintenance, testing and
implementation of a portion of IT solutions in line with business

KEY ACCOUNTABILITIES not all-inclusive

Programme Support

Support the development and strengthening of systems utilised to deliver
social protections interventions which include the social cash transfer and
the home grown school meals.
Provide support on the planning, development and delivery of interventions to
crisis affected people such as direct food assistance and cash based
Enhance engagement with key stakeholders under crisis support social

IT Operations and Support

Administer user access to systems and databases, monitor system and
application usage.
Carry-out system and equipment maintenance tasks, such as back-up system data
and system protection, to ensure they are running effectively and enable easy
and efficient use.
Assist in the maintenance of systems and equipment by carrying out routine
tasks, such as backing up data, monitoring network and systems, servers and
peripherals, running systems diagnostics, patch management and system

Respond to basic queries about technology and systems to support the correct
application of technology.
With direction from the Business Transformation Officer, collate information
to be included in standard material such as training documentation and web
content, to contribute to the availability of information about services and

Elicit and document business needs in accordance with end user requirement.
Assist in training and support of users of technology and systems, such as
audio/videoconferences, meetings, databases, registries and networks.
Identify and recommend initiatives that take advantage of opportunities to
enhance and improve systems and processes while reducing costs.
Under the supervision of the Business Transformation Officer, provide
technical support to Country Office IT projects.



Understand and communicate the Strategic Objectives: Coaches team in the most
effective ways to communicate WFP’s Strategic Objectives to WFP team and
partners in the field.
Be a force for positive change: Implements new methods or tools to improve
team’s work processes and productivity.
Make the mission inspiring to our team: Maps team’s activities and tasks to
specific successes in beneficiary communities to showcase positive impact.
Make our mission visible in everyday actions: Explains to teammates how each
unit contributes to the overall WFP mission.


Look for ways to strengthen people’s skills: Identifies skill development
opportunities such as training modules or on-the-job experiences for self,
colleagues and direct reports.
Create an inclusive culture: Facilitates team building activities to build
rapport in own unit.
Be a coach & provide constructive feedback: Facilitates the pairing of junior
colleagues with coaches within own team.
Create an “I will”/”We will” spirit: Proactively anticipates potential
challenges and develops mitigation plans to ensure that team meets goals and


Encourage innovation & creative solutions: Identifies opportunities to be
creative in own work and to help team be more innovative and accurate in their
respective tasks and areas of work.
Focus on getting results: Monitors team’s deliverables and provides feedback
to ensure outcomes are delivered consistently and accurately.
Make commitments and make good on commitments: Provides accurate guidance to
team on expected responsibilities and tasks, whilst also upholding own
commitment to the team.
Be Decisive: Sets an example and provides guidance to junior team members on
when to escalate issues when faced with challenging issues in the workplace or
in the field.


Connect and share across WFP units: Facilitates partnerships with other WFP
units to accomplish missions in the field.
Build strong external partnerships: Sets an example and provides guidance to
team on how to build relationships with external partners.
Be politically agile & adaptable: Articulates to colleagues or direct reports
the value of contributing to other WFP teams and agency partnerships in
fulfilling WFP’s goals and objectives.
Be clear about the value WFP brings to partnerships: Organizes, monitors, and
prioritizes own and team’s efforts to ensure that they will fulfill the needs
of internal and external partners.


Capability Name
Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture
Demonstrates awareness of overall IT governance structure and system
architecture development to support the process and assist in design of
interaction between systems.
Change Implementation, Project Management, Planning and Optimization
Has basic understanding of project management principles to provide basic
estimates on timing, resource utilisation and costs to facilitate the project
planning process.

Technical Expertise
Continuously updates one’s own knowledge about new technologies and product
modifications; Is sought out for advice/expertise and recognized internally as
an important technical reference.
Requirement Definition & Management
Asks meaningful and appropriate questions to understand and translate business
requirements into desired technical functionality.
System Design
Able to analyze broad product/service functionality to coordinate design of
new technology or assist in technology integration/enhancements.
Solution Development
Designs, codes, tests, corrects, and documents programs from supplied
specifications, using agreed standards and tools.


This section is optional to describe additional responsibilities & knowledge
required for the specific job


–>Has aided IT team members in building technical skills and staying abreast of industry developments.
–>Has gained knowledge of technical issues through exposure to IT operations.



Deadline to receiving applications is 4th October 2021.

Female applicants and qualified applicants from developing countries are
especially encouraged to apply. WFP has zero tolerance for discrimination and
does not discriminate on the basis of HIV/AIDS status. No appointment under
any kind of contract will be offered to members of the UN Advisory Committee
on Administrative and Budgetary Questions ACABQ, International Civil Service
Commission ICSC, FAO Finance Committee, WFP External Auditor, WFP Audit
Committee, Joint Inspection Unit JIU and other similar bodies within the
United Nations system with oversight responsibilities over WFP, both during
their service and within three years of ceasing that service.

Apply Online Now

URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**

Closing Date : 30th September , 2021.

IT Solutions Associate SC6 Jobs in United Nations World Food Programme Lusaka vacancies in Lusaka at United Nations World Food Programme

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