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Mary Begg Health Services

This is a Full-time position in Solwezi posted 24/03/2022.

Mary Begg Health Services Jobs in Solwezi Receptionist Carreer opportunities in Solwezi vacancies in Mary Begg Health Services at Solwezi

# Job Description


At Mary Begg, our front office receptionist acts as a first point of contact
for all patients, clients, relatives, visitors and health care professionals.
He/she assists new clients with their clinic registration process; advices
clients on MBHS services and availability of doctor’s for consultation visits
on the day; processes and retrieves the patient’s medical health record; and
liaises with nursing and medical staff to direct patients to the appropriate
consultation room or required services i.e. laboratory, diagnostic imaging,
pharmacy etc. for assessment and treatment.

Our front office receptionist conducts herself/himself in a professional
manner and always demonstrates good customer service towards all our clients,
visitors, health professionals and MBHS employees.


Receive, assist and direct clients in a courteous, efficient and welcoming
manner projecting a positive, friendly and professional image.
Always demonstrate a warm outgoing personality, with the ability to interact
in a supportive manner with persons of all backgrounds and cultures.
Assist clients or family members in completing any required information and
registration forms. Answer any questions the patient may have and if unable to
do so refer to an appropriate staff member.
Responsible in entering all new patients details into the patient registration
system, either manually or electronically.
Responsible for maintaining an efficient and orderly appointments system.
Advise appropriate professionals of approaching appointments in a
timely fashion and ensure patient’s medical file is always available prior to
their appointment time.
Receive and make telephone calls as instructed. Identify yourself openly.
Speak clearly and politely. Divert calls promptly or take messages ensuring
accuracy of detail and timely delivery to the recipient.
Using appropriate MBHS infection control procedures, maintain own work
environment in a tidy and safe way and free from hazards.
Maintain the paper/electronic file that makes up the patient medical record
and be fully conversant in the filing system of your work area. Ensure medical
records are always kept in good repair with all necessary information on the
outside cover clearly visible.
Ensure that patient waiting times for OPD/ specialist appointments are kept to
a minimum. Monitor patient flow for all appointments and ask patients waiting
for longer than 15 minutes if they have seen the doctor. Investigate delays
and reassure and/or explain to patients the reason for delays i.e. emergency
situation, doctor running late etc..
Inform walk-in patients of how long they might have to wait to see a doctor
and let them know that OPD appointments might take priority, unless in
emergency situations.
Alert medical doctors if patients have been waiting longer than 15-30 minutes
for an appointment.
Give walk-in patients/clients the phone number for booking appointments as
they leave.
Hand out random waiting times survey for patients/clients to fill and collect
these when the patient leaves the clinic.
Cumulate all waiting times survey results and submit to the assistant clinic
manager for review and action.
Maintain the client’s right to privacy and confidentiality throughout the MBHS
registration process.
With direction from the triage staff, call doctors on-call for any out-of-
hours patient emergencies. If the doctors do not respond, contact the Chief
Medical Officer.
Patient medical files must not be removed from the health facility for any
reason. Log all files that are removed from the clinic for any reason and
monitor their return, ensuring patient confidentiality is not breached.
Inspect all medical files to ensure that charge sheets have not been left
inside in error.
Prompt relevant healthcare professional if a charge sheet is incomplete or not
Answer all questions the client may have concerning invoice payments. Refer to
the appropriate manager for any issues you are unable to make clear.
Keep up-to-date lists of credit clients and procedures.
Inspect all medical files to ensure that all patient personal details are
complete on the OPD Consultation form or in their medical file.
Work with the finance department concerning lost receipts, receipts for
insurance purposes, refunds, daily deposits of cash, credit card receipts,
checks, and credit problems and accounts receivables.
Process closing day and back up report through the computer system in the
morning and evening time.
Notify your supervisor, assistant clinic manager or senior staff
when an issue or incident arises with a client or staff member.
Assess and report any problems with the computer program or hardware to the IT
Department, or any other member of management if IT is not available.
Be available to work any shift according to the roster’s requirements
morning, afternoon, night.
Comply with MBHS sickness and absenteeism policy.
Perform any other duties or reasonable requests assigned by the Front Office
Unit Leader/ Assistant Clinic Manager or Clinic/ Hospital Manager as part of
your job specification.


Must have a completed Grade 12 certificate with a merit or above in English
language and Mathematics
Must have Diploma in any Business related studies
Must have at least 2 years minimum work experience in similar position
Previous experience using Medmass, Mitrias and or Sage ERP is added advantage

Apply Online Now

URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**

Closing Date : 10th April, 2022.

Mary Begg Health Services Jobs in Solwezi Receptionist Carreer opportunities in Solwezi vacancies in Mary Begg Health Services at Solwezi

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