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Receptionist

Tae Lodges Limited

This is a Full-time position in Zambia posted 08/01/2022.

Tae Lodges Limited Jobs in Zambia Receptionist Carreer opportunities in Zambia vacancies in Tae Lodges Limited at Zambia All Jobs in Zambia January 2022

# Job Description

Job summary: The Receptionist is responsible for providing a friendly,
welcoming and efficient service to all guests, in line with the Lodge vision
and values on customer satisfaction.

Key Duties and tasks

–>To undertake front office house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
–>To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
–>To deal with guest requests to ensure a comfortable and pleasant stay.
–>To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
–>To be responsible for accurate and efficient accounts and guest billing processes.
–>To assist in keeping the Lodge reception area clean and tidy at all times.
–>To undertake general office duties, including correspondence, emails, filing and phone, to ensure the smooth running of the reception area.
–>To administer all reservations to ensure that bookings are made and recorded accurately.
–>To ensure that all reservations and cancellations are processed efficiently.
–>To keep up to date with prices and special offers to provide accurate information to guests.
–>To report any maintenance, breakage or cleanliness problems to the manager.
–>To administer the general petty cash system and float in an accurate manner.
–>To undertake all training as required eg, first aid, health and safety, customer service.
–>To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
–>Understand the company’s policy on work shifts, guest’s possessions and privacy issues

Requirements:

–>Diploma in hotel or hospitality
–>Computer literate
–>Self-driven, innovative and creative
–>At least 1 year experience

Local Chilanga residents highly recommended to apply

Apply Online Now




Email:: tae.lodges@gmail.com

To apply for this job **email your details to** **tae.lodges@gmail.com**

Closing Date : 10th January , 2022.

Tae Lodges Limited Jobs in Zambia Receptionist Carreer opportunities in Zambia vacancies in Tae Lodges Limited at Zambia All Jobs in Zambia January 2022

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