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United Nations High Commissioner for Refugees (UNHCR)

This is a Full-time position in Lusaka posted 01/04/2022.

Representative Jobs in United Nations High Commissioner for Refugees (UNHCR) Lusaka vacancies in Lusaka at United Nations High Commissioner for Refugees (UN

# Job Description

Procedures and Eligibility


Before submitting an application, UNHCR staff members intending to apply to
this Job Opening are requested to consult the Recruitment and Assignments
Policy RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments
Administrative Instruction RAAI, UNHCR/AI/2017/7 OF 15 August 2017.


Duties and Qualifications



Organizational Setting and Work Relationships
As the High Commissioner¿s senior representative in the country, the
Representative provides managerial leadership and oversight to ensure UNHCR’s
effective performance in the country of her/his assignment. The incumbent
usually manages a budget of USD 6 million and above.

Reporting to the Director of the Bureau, the Representative is responsible and
accountable for translating organizational and Bureau-wide objectives and
policies into effective programmes. Through a continuous process of
situational analysis, the Representative works with his/her team to identify
strategic objectives and develop coherent, consistent and effective responses
to the challenges faced. He/she is responsible for ensuring the adequate
provision of technical support and guidance to the office to enable them to
fulfil their accountabilities, including those outlined in the Terms of
Reference of UNHCR offices as well as the Age, Gender and Diversity
Accountability Framework.

The Representative works to ensure that UNHCR is widely perceived as an
effective and trusted partner. S/he is responsible for creating effective
networks, relationships, partnerships, and synergies with governments, NGOs,
relevant regional political and other fora, civil society, persons of concern
and other key strategic partners and actors. He/she lends visibility to
important strategic issues, promotes concerted action and the commitment of
sufficient resources and expertise to address important matters of concern to

In a complex and demanding political and operational environment, the
Representative strives to build a dynamic and sufficiently capacitated team.
S/he devolves appropriate authorities, facilitates the sharing of expertise
and best practice and creates a climate of collaboration, which aims to
empower and motivate colleagues to approach challenges with insight and
innovation and to work toward achieving measurable and effective results. The
Representative is responsible to ensure a vibrant Multi-Functional Team
approach is established and employed at different stages of the operations
cycle, including in programme monitoring, and engaging the
participation of relevant functions within the operation. S/he has a
responsibility to inform the Bureau and other relevant parties at Headquarters
of key political and operational developments in a timely manner.

The comports and actions of the Representative must always reflect the core
values and principles embodied in UNHCR’s mandate. A failure on the part of
the Representative to adhere to these standards would have negative
implications for UNHCR¿s credibility, operations and, ultimately, the
protection and well-being of persons of concern to the Office.

All UNHCR staff members are accountable to perform their duties as reflected
in their job description. They do so within their delegated authorities, in
line with the regulatory framework of UNHCR which includes the UN Charter, UN
Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as
well as relevant accountability frameworks. In addition, staff members are
required to discharge their responsibilities in a manner consistent with the
core, functional, cross-functional and managerial competencies and UNHCR¿s
core values of professionalism, integrity and respect for diversity.

Strategic Direction
– Stay abreast of the challenges posed by the local political context.
– Manage a consultative process within the country operations and with
external partners.
– Develop and implement a comprehensive communications strategy that generates
political and financial support for UNHCR¿s operations. Mobilize financial
support for UNHCR corporate priorities as well for country specific projects.

– Implement a results-oriented approach, engaging a robust Multi-Functional
Team, for assessing, designing, delivering and monitoring the country
– Ensure that the protection strategy is fully integrated into the country
operations plan and that necessary resources are allocated to it.
– Ensure the country operation¿s adherence to UNHCR¿s policy on Age, Gender
and Diversity Mainstreaming AGDM.
– Ensure the country operation plans are consistent with the regional and
global strategic priorities; manage a participatory process, with
stakeholders, to apply UNHCR¿s standards and indicators in assessing and
measuring the performance of the country operations.
– Promote accession to the Convention and Protocol and ensure the application
of protection standards in the treatment of persons of concern especially
women and children.
– Ensure persons of concern, especially women and children, have access to
relevant information; ensure that cases of sexual violence and abuse against
girls and boys are reported and dealt with expeditiously.
– Ensure the engagement of UNHCR in the UNCT, UN common programming, planning
and funding activities and to actively contribute in the establishment of the
CCA/UNDAF and the consequent joint implementation activities.
– Participate in the Cluster approach, ensure UNHCR¿s Cluster Lead role and
implement other IASC and inter-agency/UN policies.
– Ensure that risks to the operation¿s objectives are regularly assessed,
priority risks are identified and risk treatments for the priority risks form
an integral part of the operations plans.

Resource Management
– Ensure that staff and financial resources are commensurate with operational
– Ensure effective and efficient management of resources within the rules and
procedures of UNHCR.
– Establish and manage local administrative mechanisms such as a Local
Contracts or Purchasing Committee, Local Asset Management Board and APPC.
– Ensure local compliance with UNHCR¿s human resources HR policies including
on gender, disabilities, diversity, ethics and HIV/AIDS.
– Manage a process of recruitment, assignment and reassignment of local staff
for the country operation, in accordance UN/UNHCR rules and procedures.
– Where necessary, identify the most appropriate affiliate workforce and
optimize its use.
– In coordination with the Global Learning Centre, ensure that the learning
needs of UNHCR¿s workforce in the country are identified, assessed and
– Exercise effective managerial oversight, direction, guidance and support and
conduct regular performance appraisals and coaching.

– In close collaboration with the Designated Official DO, UNDSS and UN
country team/Security Management Team SMT, gather and analyse information on
the local security situation and play an active role in the inter-agency
security and contingency planning processes.
– Ensure that appropriate security measures are in place to protect staff, and
that the country operation complies with UN MOSS/MORSS staff security rules,
guidelines and procedures.
– Represent UNHCR in the UNCT/Humanitarian Country Team and other inter-agency
– Decide on the country strategy and priorities, country operations plans, and
approve the country operation¿s protection strategy.
– Enforce local compliance with UNHCR¿s global protection, programme, finance
and human resources and security policies and standards.
– Negotiate and sign local agreements with implementing and operational
– Authorize payments as per the organization¿s Delegation of Authority Plan
DOAP and in accordance with UN/UNHCR rules and procedures.
– Modify operational projects and reallocate funds, within the approved
budgets and in respect of donor earmarking.
– Perform other related duties as required.

Minimum Qualifications

& Professional Work Experience
Years of Experience / Degree Level
For D1 – 17 years relevant experience with Undergraduate degree; or 16 years
relevant experience with Graduate degree; or 15 years relevant experience with
Doctorate degree

Fields of Education
Business Administration; International Relations; Law;
Political Science; Social Science; or other relevant field.
Fields of Education marked with an asterisk> are essential

Certificates and/or Licenses
HCR Learning Prog; HCR Managing Operatns Lrng Prg; HCR Protection Learning
Certificates and Licenses marked with an asterisk> are essential

Relevant Job Experience
– Extensive knowledge of UNHCR operations and services. Extensive knowledge of
UNHCR operations and services.
– A high level of skill in management of broad programmes, political decision
making and negotiating, as well as demonstrated tolerance to frequently
changing and highly charged situations.
– Ability to lead strategic planning, change processes, results-based
management and reporting.
– Ability to lead formulation, oversight of implementation, monitoring and
evaluation of operations.
– Ability to manage for results: translates strategic aims into achievable
plans, with established priorities, monitors them, making periodic adjustments
as required.
– Ability to effectively represent UNHCR at the senior level in internal and
external meetings and to build strong relationships with clients.
– Knowledge of geo-political realities and their socio-cultural implications.

Functional Skills
MG-Client Relationship Management
MG-Change Management
PG-Programme Management project formulation, programme cycles and reporting
PG-Results-Based Management
UN-UN/UNHCR Inter-agency Policies, Standards, Programmes, and Partnerships
UN-UN/UNHCR Mandate and Global Strategic Priorities
MG-Field Operations Management
MG-Political Decision Making
MG-Country/Regional Office Representation
UN-Analysis of geo-political realities and their socio-cultural implications
Functional Skills marked with an asterisk> are essential

Language Requirements
For International Professional and Field Service jobs: Knowledge of English
and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language
of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of
the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute
towards a working environment where each person feels safe, and empowered to
perform their duties. This includes by demonstrating no tolerance for sexual
exploitation and abuse, harassment including sexual harassment, sexism, gender
inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and
responding to inappropriate conduct, support ongoing dialogue on these matters
and speaking up and seeking guidance and support from relevant UNHCR resources
when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and
grade level. The Operational Context may contain additional essential and/or
desirable qualifications relating to the specific operation and/or position.
Any such requirements are incorporated by reference in this Job Description
and will be considered for the screening, shortlisting and selection of


Position Competencies


C001L4 – Accountability Level 4
C002L4 – Teamwork & Collaboration Level 4
C003L4 – Communication Level 4
C004L4 – Commitment to Continuous Learning Level 4
C005L4 – Client & Result Orientation Level 4
C006L4 – Organizational Awareness Level 4
M001L4 – Empowering and Building Trust Level 4
M002L4 – Managing Performance Level 4
M006L4 – Managing Resources Level 4
M005L4 – Leadership Level 4
M003L4 – Judgement and Decision Making Level 4
M004L4 – Strategic Planning and Vision Level 4
X004L4 – Negotiation and Conflict Resolution Level 4
X001L4 – Analytical Thinking Level 4
X007L4 – Political Awareness Level 4


Additional Information


The UNHCR workforce consists of many diverse nationalities, cultures,
languages and opinions. UNHCR seeks to sustain and strengthen this diversity
to ensure equal opportunities as well as an inclusive working environment for
its entire workforce. Applications are encouraged from all qualified
candidates without distinction on grounds of race, colour, sex, national
origin, age, religion, disability, sexual orientation and gender identity.


Closing Date


Please note that the closing date for vacancies advertised in the March 2022
Compendium is Thursday 21 April 2022 midnight Geneva time.

Apply Online Now

URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**

Closing Date : 15th April, 2022.

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Representative Jobs in United Nations High Commissioner for Refugees (UNHCR) Lusaka vacancies in Lusaka at United Nations High Commissioner for Refugees (UN

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