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Team Lead – IT Service Desk

Private

This is a Full-time position in Lusaka posted 13/04/2022.

Private Jobs in Lusaka Team Lead – IT Service Desk Carreer opportunities in Lusaka vacancies in Private at Lusaka All Jobs in Lusaka April 2022

# Job Description

Employment Opportunity

A reputable Commercial Bank in Zambia is seeking to recruit self-motivated,
enthusiastic and innovative persons to fill the following positions:

TEAM LEAD- IT SERVICE DESK

Reporting to Head – Information Technology, s/he will perform the
responsibility of:

–>Ensure user requirements are obtained on a timely basis
–>Help desk / provision of first level support to users
–>Ensure the timely resolution of user issues
–>Orderly escalation of faults to 2nd and 3rd level support
–>Perform consistent, accurate problem escalation processes, and update documentation and process as needed.
–>Provide management with weekly and monthly statistical reports regarding reliability, availability and service of Help Desk
–>Respond to inquiries regarding data and computer security, policies and procedures
–>Provide and ensure system support for all incoming calls pertaining to WAN, LAN, application operating systems
–>Maintain incidents database for the bank
–>Utilize investigative techniques to identify, research, resolve and follow-up on problems, referring appropriate issues to Head, IT.
–>Perform problem trend analysis and recommend corrective actions to Head, IT.
–>Produce Monthly Service and capacity report to the Head IT/Management
–>Perform other duties as assigned by the Head IT

Qualification and Skills :

–>Good technology related university degree preferably in Computer Science/Electrical Electronics Engineering or Numeric Science
–>MCSE or CompTIA Certifications will be an added advantage
–>Minimum of 6 years cognate IT experience, 4 of which must be in Desktop Support

Apply Online Now




Email:: vacancies.recruitmentzambia1@gmail.com

Please **clearly** indicate the job title in the **subject** of your email and
**use your full name** **and the job you are applying for as the filename of
your application** . Applications should consist of your **cover letter and CV
only, in a single document.** **Hand delivered or posted applications will not
be accepted.** The closing date for accepting applications is 25 th April
2022. Only short listed candidates will be contacted.

All applications should be e-mailed to:
**vacancies.recruitmentzambia1@gmail.com**

Private Jobs in Lusaka Team Lead – IT Service Desk Carreer opportunities in Lusaka vacancies in Private at Lusaka All Jobs in Lusaka April 2022

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